FREQUENTLY ASKED QUESTIONS
Welcome to the
WorkBuddy is a private SaaS company that provides cloud-based field service and job management software to field service and trade contracting industries.
Our solution provides end-to-end job management for medium to large Australian and New Zealand trade, multi-trade and field service businesses to better manage jobs and field workers.
WorkBuddy is ideal for trade, multi-trade and field service businesses whose scope of work includes service, maintenance and project-based jobs. We know that different companies have different needs; that's why WorkBuddy can be tailored for growing businesses. WorkBuddy is your business management tool for end-to-end job management, making it easy to:
• Simplify your work processes
• Eliminate paperwork
• Help you take control of your cash flow
WorkBuddy is ideal for trade and services businesses whose scope of work includes:
• Service based jobs
• Maintenance based jobs
• Project based jobs
• Field service based jobs
• Franchise based jobs
• Contract based jobs
• Emergency based jobs
Frequently asked questions
Browse the topics below to find what you are looking for
WorkBuddy is currently available in Australia and New Zealand.
WorkBuddy is ideal for any medium to large trade, multi-trade of field service business from any industry. Examples include:
WorkBuddy is perfect for business owners who run multiple trade entities or business units. WorkBuddy can provide you with a multi-company option allowing you to keep invoicing, jobs and work orders separated by the businesses you run.
Read more about our offering for multi-trade businesses.
A typical user of WorkBuddy has around 5 – 1000+ users.
If the standard solutions of WorkBuddy do not meet your business needs, we offer custom solutions tailor-made for your business.
Find out more about WorkBuddy Job Safety and Compliance.
Field App (Mobile App)
The WorkBuddy field app feeds real-time job information from the back office to your field force, ensuring jobs get done on time, budget, and meet requirements. Using the field app, workers have all the information they need to get to the site, complete their work safely, record activities conducted, and issue an invoice. With the WorkBuddy field app, you can:
- Send jobs to field employees and subcontractors on their mobile phone or tablet.
- Give supervisors their own portal to manage jobs while out on site.
- Apply controls on the job to ensure that safety and contractual compliance is met.
- Schedule jobs by appointment, the fastest route between locations, date due, or in a way that works best for your business.
- Keep all stakeholders informed of job progress in real-time.
- Communicate job progress in real-time to back-office while on-site.
- Easily clock-on and clock-off a job.
- Auto routing of jobs for the day based on geolocation.
- Attach documents, images and approvals related to the job.
- Quote, invoice and create purchase orders.
Find out more about the WorkBuddy field app.
WorkBuddy is available for download on the App Store and Google Play Store. We will set up your designated field workers with the app upon setup of WorkBuddy.
For more information visit our job management field app page.
Yes, WorkBuddy can work offline without internet connectivity on mobile and tablet devices for users out on the field. Once your device is back in range of an internet connection WorkBuddy can sync and update job information in the system.
Teams stay connected through any browser-enabled device or using the native mobile Android and Apple iOS (iPad) app. This includes:
- Android compatibility: 5.0 and up
- iPhone: Requires iOS 13.0 or later
- iPad: Requires iPadOS 13.0 or later
- iPod touch: Requires iOS 13.0 or later
- Web Based
- iPhone App
- Android App
- Windows App
Business owners can adjust security privileges at any time to ensure that only the right people in the business get access to sensitive and private information.
With WorkBuddy, there’s no need to change your accounting software. We fully integrate with most accounting packages to ensure your business always runs smoothly.
Let us know what accounting software you use, and we’ll let you know how we can help.
Connect WorkBuddy with the tools you already use or choose from a wide range of third-party integrations to gain even greater functionality when and where your business needs it.
Follow the link to find out more about our featured apps and Third-Party Integrations.
WorkBuddy will connect with public housing agencies and maintenance-based public housing head contractors such as Ventia, Spotless and Lake Maintenance. We also integrate with social housing head contractors such as Hume Housing, Evolve Housing, Bridge Housing, Link Wentworth, Women’s Housing, and Mission Australia. WorkBuddy also integrates with Sydney Water. For a complete list of integrations, check out our B2B integrations page.
For information on our plans and pricing, go to our pricing page.
Setup fees are based upon business size and users. This can be discussed further with a WorkBuddy consultant on 1300 858 646.
We accept direct debit and all major credit cards, including Visa, Mastercard and American Express.
We accept the following pricing models:
- Monthly payments
- Annual subscription
- Quote based
We're here to help
Depending on which plan you select, we can offer the following levels of support:
- Online (ticket)
- Self-serve knowledgebase
- Email support
- Phone support
- Dedicated business consultant