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FREQUENTLY ASKED QUESTIONS

Welcome to the
WorkBuddy helpdesk

WorkBuddy is a private SaaS company that provides cloud-based field service and job management software to field service and trade contracting industries.

Our solution provides end-to-end job management for medium to large Australian and New Zealand trade, multi-trade and field service businesses to better manage jobs and field workers.

WorkBuddy is ideal for trade, multi-trade and field service businesses whose scope of work includes service, maintenance and project-based jobs. We know that different companies have different needs; that's why WorkBuddy can be tailored for growing businesses. WorkBuddy is your business management tool for end-to-end job management, making it easy to:

• Simplify your work processes
• Eliminate paperwork
• Help you take control of your cash flow

WorkBuddy is ideal for trade and services businesses whose scope of work includes:

• Service based jobs
• Maintenance based jobs
• Project based jobs
• Field service based jobs
• Franchise based jobs
• Contract based jobs
• Emergency based jobs

Frequently asked questions

Browse the topics below to find what you are looking for

Platform
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WorkBuddy is currently available in Australia and New Zealand.

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WorkBuddy software is currently available in English only.

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WorkBuddy is perfect for business owners who run multiple trade entities. WorkBuddy can provide you with a multi-company option allowing you to keep invoicing, jobs and work orders separated by the businesses you run.

Read more about our offering for multi-trade businesses.

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A typical user of WorkBuddy has around 5 – 1000+ users.

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If the standard solutions of WorkBuddy do not meet your business needs, we offer custom solutions tailor-made for your business.

Find out more about WorkBuddy Job Safety and Compliance.

Field App (Mobile App)
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The WorkBuddy field app feeds real-time job information from the back office to your field force, ensuring jobs get done on time, budget, and meet requirements. Using the field app, workers have all the information they need to get to the site, complete their work safely, record activities conducted, and issue an invoice. With the WorkBuddy field app, you can:

Find out more about the WorkBuddy field app.

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WorkBuddy is available for download on the App Store and Google Play Store. We will set up your designated field workers with the app upon setup of WorkBuddy.

For more information visit our job management field app page.

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Yes, WorkBuddy can work offline without internet connectivity on mobile and tablet devices for users out on the field. Once your device is back in range of an internet connection WorkBuddy can sync and update job information in the system.

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Teams stay connected through any browser-enabled device or using the native mobile Android and Apple iOS (iPad) app. This includes:

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To find out more about what access the WorkBuddy app requires, go to the Google Play or Apple Store for more details.

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Business owners can adjust security privileges at any time to ensure that only the right people in the business get access to sensitive and private information.

Integrations
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Get a complete solution for your workflow and sync seamlessly with your favourite accounting software from Xero to MYOB or Quickbooks. WorkBuddy can also be tailored to sync with whatever accounting software you use. 

Find out more about WorkBuddy Accounting Integrations.

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With WorkBuddy, there’s no need to change your accounting software. We fully integrate with most accounting packages to ensure your business always runs smoothly.

Let us know what accounting software you use, and we’ll let you know how we can help. 

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Connect WorkBuddy with the tools you already use or choose from a wide range of third-party integrations to gain even greater functionality when and where your business needs it.

Follow the link to find out more about our featured apps and Third-Party Integrations.

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WorkBuddy will connect with public housing agencies and maintenance-based public housing head contractors such as Ventia, Spotless and Lake Maintenance. We also integrate with social housing head contractors such as Hume Housing, Evolve Housing, Bridge Housing, Link Wentworth, Women’s Housing, and Mission Australia. WorkBuddy also integrates with Sydney Water. For more information, check out our B2B integrations.

Pricing
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For information on our plans and pricing, go to our pricing page.

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Setup fees are based upon business size and users. This can be discussed further with a WorkBuddy consultant on 1300 858 646.

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We accept direct debit and all major credit cards, including Visa, Mastercard and American Express.

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We accept the following pricing models:

We're here to help
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Depending on which plan you select, we can offer the following levels of support:

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If your question is not listed, please send us a message or give us call on 1300 858 646.

Don't see your question listed? Let us know