FAQ
General Questions
Our solution provides end-to-end job management for trade businesses such as construction, plumbing, HVAC and electrical to service industries such as property management and facilities maintenance. WorkBuddy is suitable for both multi and single-trade businesses, small to large.
WorkBuddy is a cloud based job management platform enabling trade and service based businesses to schedule, track, quote and invoice for work conducted out on the field.
Currently WorkBuddy is only available in Australia.
WorkBuddy works on mobile, desktop and tablet with apps for both android and iOS devices.
Yes, WorkBuddy can work offline without internet connectivity on mobile and tablet devices for users out on the field. Once your device is back in range of an internet connection WorkBuddy can sync and update job information in the system.
Depending on which plan you select we can offer the following level of support:
- Self-serve knowledge base
- Email support
- Portal support
- Phone support
- Dedicated customer success manager
WorkBuddy is perfect for business owners who run multiple trade entities. WorkBuddy can provide you with a multi-company option allowing you to keep invoicing, jobs and work orders separated by the businesses you run.
WorkBuddy is constantly under review for improvements. We rely on our customer feedback to help ensure that the platform is meeting the needs of our users with new features constantly being released.
If there's a feature you would like to see included in a future release, please call and speak to a WorkBuddy expert on 1300 858 646.
Please call and speak to our WorkBuddy experts on 1300 858 646.
WorkBuddy integrates with popular accounting packages Xero, MYOB Online and Quickbooks Online. WorkBuddy can also be customised to work with whatever software a business would like to integrate with.
For more information, go to: Integrations
To set up your account or speak to a WorkBuddy expert, call 1300 858 646.
Business owners have the ability to control who has access to what in the WorkBuddy platform. Privileges can be adjusted at any time to ensure that only the right people in the business get access to the right information.
We will do everything to ensure that no-one but you (and us if you need support) will ever see your sensitive and private data. You own your data – not us.
To discuss, alter or cancel your subscription of WorkBuddy, please email [email protected] and a WorkBuddy expert will be in touch. Or, alternatively please call us on 1300 858 646.
Please email your questions to [email protected].